A bit obvious, but should remember to include this in our report<\/p>\n
http:\/\/www.fiercehealthpayer.com\/antifraud\/story\/storytelling-draws-stakeholders-fraud-fighting-flame\/2014-05-26<\/p>\n
“A rapidly growing number of leading companies have discovered the power of story as a communication tool,”\u00a0according to<\/a>\u00a0Insurance Thought Leadership<\/em>. “When stories are told consistently and systematically, everyone in the organization works together better, stays focused on the mission and remains productive, ensuring continued success in the midst of change.”<\/p>\n Whether it’s detecting a fraud scheme, preparing a case referral for law enforcement, training staff to recognize and report misconduct, or demonstrating the value of SIU efforts, fraud fighting is a story-rich function. Though proprietary aspects of investigations\u00a0can’t be shared, here are examples of how SIUs have leveraged the power of stories:<\/p>\n When corporate executives see the value of SIU operations in combating\u00a0health insurance fraud<\/a>, they typically support their operations well. “If you do a good job telling your story, it gets the leadership’s attention and they see the importance of having an effective SIU,”\u00a0consultant Jack Price\u00a0told<\/a>\u00a0FierceHealthPayer: Anti-Fraud.<\/em>Recognizing this,\u00a0Harrisburg, Pennsylvania-based\u00a0United Concordia dedicated awebsite page<\/a>\u00a0to success stories of its dental SIU.<\/p>\n Fraud detection requires pattern recognition, and patterns are story forms. “The claims tell a story. The data tell a story. You just have to decipher it,” WellPoint Director of Enterprise Investigations\u00a0Alanna Lavelle<\/a>\u00a0told\u00a0FierceHealthPayer: Anti-Fraud<\/em>.<\/p>\n Further, storytelling can be used in anti-fraud staff training programs. One insurer developed\u00a0training\u00a0based on fraud schemes portrayed in films<\/a>, all of which told stories employees remembered long afterward.<\/p>\n It’s a modern application of an old idea: “Stories reach people at deeper level than a litany of facts and figures, and stay with people longer,” the\u00a0Insurance Thought Leadership\u00a0<\/em>article noted. This led Harvard University professor Howard Gardner to conclude that “storytelling is the single most powerful tool in a leader’s toolkit.”<\/p>\n Stories connect employees with corporate culture, the article noted. “By incorporating storytelling as a part of your business practices and regularly including relevant stories on the agenda for meetings …\u00a0 you will propel your organization toward its goals. Red-hot stories will keep everyone fired up and eager to pass them along to everyone they encounter.”<\/p>\n For more: Related Articles: \u00a0\u00a0\u00a0\u00a0<\/strong> A bit obvious, but should remember to include this in our report http:\/\/www.fiercehealthpayer.com\/antifraud\/story\/storytelling-draws-stakeholders-fraud-fighting-flame\/2014-05-26 Storytelling draws stakeholders to the fraud fighting flame May 26, 2014 | By\u00a0Jane Antonio Sharing stories about fraud schemes, criminal prosecutions or recovered money can contribute to a special investigations unit’s visibility and success. “A rapidly growing number of leading companies have … Continue reading Story-telling important in anti-fraud efforts<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-2067","post","type-post","status-publish","format-standard","hentry","category-health-market-quality"],"_links":{"self":[{"href":"https:\/\/blog.panicola.com\/index.php?rest_route=\/wp\/v2\/posts\/2067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.panicola.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.panicola.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.panicola.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.panicola.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2067"}],"version-history":[{"count":1,"href":"https:\/\/blog.panicola.com\/index.php?rest_route=\/wp\/v2\/posts\/2067\/revisions"}],"predecessor-version":[{"id":2068,"href":"https:\/\/blog.panicola.com\/index.php?rest_route=\/wp\/v2\/posts\/2067\/revisions\/2068"}],"wp:attachment":[{"href":"https:\/\/blog.panicola.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.panicola.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.panicola.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n– here’s the\u00a0Insurance Thought Leadership<\/em>\u00a0article<\/a>
\n– see United Concordia’s\u00a0list<\/a>\u00a0of anti-fraud success stories<\/p>\n
\nJack Price on building a top-notch SIU<\/a>
\nReel value: Use movies for anti-fraud training<\/a>
\nHow to work effectively with law enforcement to fight fraud<\/a>
\nWellpoint’s Alanna Lavelle on improving witness interviews<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"